Accident, Theft, or Other Emergency
In an emergency, your country's embassy is often a good first point of contact. If you lose your passport, you will need to contact your embassy to arrange a replacement (always carry a copy of your passport in your luggage and separate from your other documents; keep a copy at home, as well, in case your luggage is lost or stolen). While embassy staff are limited in the other services they can provide, and are required to follow local laws at all times, they may have other information and resources to offer the traveler in need. The link below provides a list of all major embassies located in Japan, along with their addresses and phone numbers.
If you should lose your credit card, traveler's checks, or your airline ticket, contact the issuers directly to arrange for replacements. We recommend that you keep a list of toll free numbers for the issuers of your cards and tickets separate from those items themselves, but if you have not done so, here are links to contact information for major credit card companies and airlines with offices in Japan.
Theft, car accidents, and other emergencies can occur anywhere, and can happen to even the most careful traveler. If the incident occurred in your hotel, you should contact the front desk manager or concierge first, and they can help you take the necessary steps. If you are in your hotel during an earthquake or other natural disaster, again, follow the instructions of the hotel staff to assure your safety. In other cases, you may need to report the incident to the local police; the pages below give further information and advice on dealing with theft, accidents, and other emergencies.